Terms of Service

Overview
This website is operated by Pupku. By visiting our site and/or making a purchase, you agree to be bound by our Terms of Service, including all applicable policies and notices. These terms apply to all users, including browsers, vendors, customers, merchants, and contributors.
When visiting the website https://pupku.com, if you disagree with any part of these terms, please refrain from using our website or services.

SECTION 1 - Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your state or country of residence, or that you have obtained the necessary consent from a parent or guardian to allow any minor dependents to use this website.
You agree not to use our products for any unlawful or unauthorized purposes, and you will not violate any laws or regulations in your jurisdiction while using our services (including but not limited to copyright and intellectual property laws).
You must not upload, transmit, or distribute any viruses, worms, or other harmful code that could damage or disrupt the functionality of the website or its services.
Any breach or violation of these Terms will result in the immediate suspension or termination of your access to the site and services.

PART 2 - User Obligations

You are responsible for using the site and its contents in a proper and lawful manner. Specifically, you agree to:

Choose accurate information and provide up-to-date shipping details.
Use the site only for lawful purposes and comply with all applicable laws.
Refrain from soliciting others to engage in illegal activities.
Respect intellectual property rights of others and our website.
Avoid harassment, defamation, or discrimination.
Submit accurate and truthful information at all times.
Refrain from uploading harmful code (viruses or malware).
Respect the privacy of other users.
Do not engage in spamming, phishing, or scraping.
Refrain from obscene or immoral behavior.
Do not bypass or interfere with website security features.

PART 3 - Customer Conduct

At Pupku, we are dedicated to offering professional and friendly support. However, we require all customers to treat our support team with respect. Inappropriate behavior, such as aggression, abusive language, repetitive unjustified complaints, or unrealistic expectations, may result in restrictions on future interactions with our team.

PART 4 - Product Information

We strive to ensure all product descriptions are accurate and up-to-date, but cannot guarantee they are error-free. Prices, specifications, and availability may change without notice.
If your ordered item is unavailable, you may request an exchange or full refund. If you receive the wrong item, you may request a return and refund within 30 business days.

PART 5 - Ordering and Availability

All orders are subject to availability and confirmation of price. We reserve the right to refuse or limit orders. If your order cannot be fulfilled after confirmation, we will issue a full refund.

PART 6 - Shipping and Delivery

Delivery times are managed by third-party carriers. We recommend placing orders in advance for special occasions. Pupku is not liable for delays, lost packages, or additional costs due to incorrect addresses. Please review our Shipping Policy for details.

PART 7 - Returns and Cancellations

We accept returns for defective and non-defective products within 14 business days, provided items are unused and in original packaging. A 6-month warranty applies for product issues beyond 14 business days. Customers cover return shipping for change-of-mind returns. Please see our Return & Refund Policy for details.

PART 8 - Privacy Policy

We prioritize the security of your personal information and use SSL encryption for sensitive data. We do not sell your data and will never use it for advertising without your consent. Please review our Privacy Policy for more details.

PART 9 - Third-Party Links

Any comments, feedback, or content submitted must not infringe on third-party rights or contain harmful, unlawful, or obscene material. False email addresses, impersonation, or misleading submissions are prohibited.