Contact Us

At Pupku, we specialize in high-quality pet supplies designed to improve the comfort, safety, and happiness of cats and dogs. Whether you need help with an order, have questions about our products, or want to explore partnership opportunities, our team is here to support you.

Customer Support

For any inquiries regarding your orders, products, or general assistance, you can reach us through the following channels:

Response Time

Our customer service team strives to reply within 24–48 business hours. To ensure a faster resolution, please include details such as your order number, product name, and any relevant photos when contacting us.

Order and Product Support

If you are reaching out about your recent purchase, please prepare the following information:

  • Your full name and contact details
  • Order number and date of purchase
  • Description of the issue or question
  • Photos or videos (for defective or shipping-related issues)

Our support team will carefully review your case and provide solutions such as replacement, refund guidance, or product care advice.

General Inquiries

For product details, wholesale cooperation, or partnership opportunities, you are welcome to contact us via email. As a brand focused on innovative pet supplies, we are always open to collaborations with distributors, retailers, or media partners worldwide.

Our Commitment

At Pupku, we believe pets are family. Our mission is to create products that improve their well-being—whether it’s through comfortable beds, safe feeding accessories, or innovative smart devices. Every message from our customers helps us grow and continue to design better solutions for pets and their owners around the world.

Thank you for choosing Pupku. We look forward to supporting you and your pets every step of the way.