Shipping Policy

Shipping Locations

Pupku currently provides shipping services to the following countries and regions: United States, Canada, Mexico, United Kingdom, Germany, France, Sweden, Finland, Poland, and Australia.

While we strive to process and deliver your order as quickly as possible, certain remote areas may impose delivery restrictions. Please see the table below for excluded regions:

United States (USA): Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands
Canada (CA): Yukon, Northwest Territories, Nunavut, remote northern communities
Mexico (MX): Remote areas in Baja California Sur, Chiapas, Oaxaca, Yucatán Peninsula
United Kingdom (GB): Scottish Highlands, Northern Ireland, Isle of Skye, Isles of Scilly, Channel Islands, Isle of Man
Germany (DE): Islands such as Helgoland, East Frisia, and other rural isolated regions
France (FR): Corsica, French overseas territories (e.g., Guadeloupe, Martinique, Réunion)
Sweden (SE): Remote areas in Lapland, Gotland, Öland
Finland (FI): Northern Finland (Lapland), remote Baltic Sea islands
Poland (PL): Masuria, Podlasie, and rural northeast/eastern regions
Australia (AU): Northern Territory, Western Australia, Outback regions, Tasmania

Note: We do not accept orders with military addresses, including but not limited to:

USA: APO, FPO, DPO
UK: BFPO
Canada: Canadian Forces addresses
Germany: APO/FPO/DPO
Other countries: similar armed forces or diplomatic postal systems

Orders placed from these excluded locations will be refunded. Thank you for your understanding.

Shipping Charge

Pupku offers FREE shipping on eligible orders within specified regions, excluding remote areas. There are no hidden fees.

Delivery Time

Delivery Time = Handling Time + Transit Time

Shipping Regions	Handling Time	Transit Time	Delivery Time
USA, CA	1–3 business days	8–12 business days	9–15 business days
MX	1–3 business days	10–14 business days	11–17 business days
AU	1–3 business days	12–19 business days	13–22 business days
UK, DE, FR	1–3 business days	12–16 business days	13–19 business days
SE, FI, PL	1–3 business days	13–20 business days	14–23 business days

Once the goods are dispatched to the carrier, delivery times depend on third‑party logistics providers. Pupku is not liable for delays caused by customs clearance, local courier services, extreme weather, or other unforeseen events.

Tracking

We will send the tracking number via email once it’s available. After logging into your account, you can also view and track your order directly on the Order Details page. Please note that tracking information may take up to 24 hours to update after shipment.

Change Shipping Address

Once a shipment is on its way, we are unable to make address changes. To request an update before processing, please contact us as soon as possible:

Email: upickpicksales1@gmail.com
Tel: +86 159 2425 5216

Please provide your name and order number for faster assistance.

VAT & Duties Policy

All applicable taxes, duties, and import fees are included in the final product price. Customers usually do not need to pay additional VAT or duties.

In rare cases, depending on local regulations, extra charges may apply upon customs clearance. If you are unexpectedly charged, please retain all receipts and contact our customer service team. We will review the charges and refund any eligible extra costs.

Incorrect Address & Delivery Issues

Please ensure your shipping details are accurate before placing an order. Pupku is not responsible for delays, losses, or additional costs caused by incorrect or incomplete addresses, including undelivered or returned packages.

By placing an order, you confirm that your address is correct and accept responsibility for any issues caused by inaccurate details.